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Store Policy

Customer Care

Customer Care Policy

At Vivid Visions Entertainment, we are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. Below are the details of our Customer Care Policy:

How We Support You

  1. Prompt Assistance:

    • Our team is available to answer your questions, address concerns, and assist with any issues related to your order.

  2. Multiple Contact Options:

    • Email: Reach us at support@sincerestthoughts.com

    • Phone: Call us at 856-319-3521 during business hours.

    • Live Chat: Available on our website for real-time support.

  3. Resolution Guarantee:

    • We strive to resolve inquiries and concerns within 24-48 hours.

Our Commitment

  • Transparency: We keep you informed every step of the way, from order confirmation to delivery.

  • Fairness: If issues arise, we work diligently to provide fair solutions, including exchanges, store credit, or other appropriate measures.

Your Feedback Matters

We value your input and continuously seek ways to improve. Please feel free to share your feedback or suggestions with us at any time.

Thank you for choosing Vivid Visions Entertainment! Your satisfaction is our priority.

Privacy & Safety

At Vivid Visions Entertainment, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience.

Privacy Policy

  1. Data Collection:

    • We collect only the information necessary to process your orders, such as your name, email, shipping address, and payment details.

  2. Data Usage:

    • Your information is used solely to fulfill orders, provide customer service, and send updates about your purchases or store promotions (with your consent).

  3. Data Protection:

    • We use advanced encryption technologies and secure servers to safeguard your personal information from unauthorized access, theft, or misuse.

  4. Third-Party Sharing:

    • We do not sell, trade, or share your personal information with third parties except as required to process your order (e.g., payment processors or shipping providers).

  5. Your Rights:

    • You can access, update, or delete your personal information anytime. Contact us at [Insert Contact Information] to make a request.

Safety Policy

  1. Secure Transactions:

    • All transactions on our website are encrypted using SSL (Secure Sockets Layer) technology to protect your payment and personal data.

  2. Account Security:

    • We recommend using a strong, unique password for your account and updating it regularly to ensure your account remains secure.

  3. Fraud Prevention:

    • If we detect suspicious activity or potential fraud, we may contact you to verify your purchase or take appropriate measures to protect your account.

  4. Child Safety:

    • Our website and services are intended for users aged 18 and older. We do not knowingly collect personal information from minors.

Contact Us

If you have any questions or concerns about your privacy or safety while shopping with us, please reach out to us at:

Thank you for trusting Vivid Visions Entertainment. Your privacy and safety are our responsibility.

Wholesale Inquiries

Wholesale Inquiries

Thank you for your interest in carrying our books! We are excited to partner with retailers, bookstores, and organizations to share Sincere Sterling’s works with a wider audience. Below are the details for wholesale inquiries:

Wholesale Opportunities

  1. Bulk Discounts:

    • Enjoy competitive pricing on bulk orders. Discounts vary based on quantity.

  2. Custom Orders:

    • We can accommodate customized bulk orders for events, book clubs, or special promotions.

  3. Exclusive Access:

    • Gain access to exclusive titles and merchandise not available to the general public.

How to Inquire

Please provide the following details when submitting your inquiry:

  • Business Name and Address

  • Contact Person and Information

  • Desired Titles and Quantities

  • Intended Use (e.g., retail, event, corporate gifting, etc.)

Send your inquiry to us at:

Additional Information

  • Minimum Order Requirements: 25 books minimum or $500

  • Shipping: We offer fast and reliable shipping options for wholesale orders. Costs and timelines will vary based on location and order size.

  • Payment Terms: Flexible payment options are available for approved accounts.

We look forward to working with you and expanding the reach of Sincere Sterling’s inspiring collection. Reach out today to get started!

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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